Captive Centers, defined as company owned service centers in a
low cost location providing a range of services to the organization,
can offer companies more control, flexibility and potentially
develop into a valuable asset. Likewise, mismanaged captive
centers can consume resources, divert attention and create
complex delivery problems.
This document explores what makes a captive center a strategic
asset and the factors that can turn this asset into a competitive
disadvantage. Learn how to keep a captive fit and when the worse
case scenario develops, how to exit from the captive strategy.
Publishing Date - December 2007